Frequently Asked Questions


What should I expect from treatment?

When you come to the Center, you will receive an assessment for services. The purpose of this assessment is to determine the right services and programs to meet your needs. With the information you provide, you and our staff will determine how best to proceed with your treatment plan. We encourage the inclusion of family/significant others in treatment planning.

We want you to participate in determining your mental health problems and your treatment plan for those problems. If you have any questions about your diagnosis or treatment, please discuss them with your therapist or case manager.

What do I need to do if I need to cancel or reschedule an appointment?

If you need to cancel or reschedule your appointment with a therapist/case manager, please call us at (309) 827-5351 as soon as possible.

What kind of treatment does the Center offer?

We have trained staff that can treat most major mental and behavioral problems for individuals. Common problems that are treated can include (but are not exclusive) depression, anxiety, psychosis, and adjustment disorders.

How much will it cost?

We accept Medicaid (including Health Alliance, Molina, and Meridian) and Medicare. If you are not insured you still qualify for select services. Please call us at (309) 827-5351 for further information.

Where is the Center located?

We are conveniently located in Downtown Bloomington at 108 W. Market St. There is limited on-street parking and free four-hour parking on the lower level of the parking garage located at the Southwest corner of Market and Center Streets.

Do you have flexible appointment times?

Our current hours for clinicians are Monday through Thursday 8:00 a.m. to 6:00 p.m. and Friday 8:00 a.m. to 4:00 p.m.

Does the Center provide Family and Marriage Counseling?

Treatment will focus on an Individual Treatment Plan, however with your permission family members and caregivers are able to participate. We do not provide Marriage Counseling.

Can I get medication through the Center?

If you are referred to and accepted to see a provider through our Medical Services program, you will have access to Center prescribed medications.

Does the Center share my information with others?

In general, we cannot share information about your treatment without your written permission; however, in certain circumstances, your information may be shared on a limited basis. These circumstances will be explained to you during your orientation as a client. Examples of times your information may be shared without your permission include (but are not limited to):

  • You have a legal guardian
  • You are in imminent danger to yourself or others